Welcome to Ascensus.
We're looking forward to helping you save for a better future.

In November, your retirement plan account will move from Newport to Ascensus, and we're so glad you're coming. We're focused on setting you up for a smooth and easy move—so you can stay focused on saving for your future.

Wherever you want to be, we can help you get there.

Everyone deserves to feel financially secure. Ascensus is committed to delivering the expert support you expect, personalized technology, and new ways to save. You’ll continue to enjoy the high-quality customer service and award-winning web experiences you have today—with ongoing enhancements to come. Wherever you want to be, we’ll help you get there.

We're making it easy

Your service team will still be available to assist you at the same phone number you use today:
844-749-9981.

You'll be provided a new website address for your account closer to migration, but your current username and password will remain the same, even after your account has moved to Ascensus.

You'll see subtle design enhancements to the website over time, including Ascensus branding.

Come back to this webpage as we get closer to November for more FAQs and a detailed timeline.

Important Dates

NOVEMBER 11

Last day to request a distribution at Newport

This is the last day to request a distribution or loan (if applicable) from your account until after the migration is complete. Requests must be made before 4:00 p.m. ET.

NOVEMBER 12

Last day to request investment election and deferral rate changes

This is the last day to request changes to your contribution investment elections or deferral rate. Requests must be made before 4:00 p.m. ET.

If you currently have a fractional percentage or dollar amount for your deferral or investment elections, please log in to your employee website and update your elections to a whole percentage or dollar amount no later than 1:00 p.m. ET, November 12, 2024. Otherwise, elections will be updated on your behalf. Learn more here.

 

NOVEMBER 13

Last day to request transactions at Newport

This is the last day to request transactions, including exchanges, until after the migration is complete. Requests must be made before 4:00 p.m. ET. Access to your online retirement account will also be paused as we begin the migration.

NOVEMBER 15

The migration begins

We’re working to ensure the move to Ascensus is smooth and easy.

NOVEMBER 15-17

You’ll experience a brief pause in access while we securely migrate your plan

Your assets will remain invested in the market during this period, but you’ll be temporarily unable to make changes to your account.

Your investments, deferral amount, investment elections, and any loan arrangement (if applicable) will remain the same—unless you have fractional percentages or dollar amounts for your deferral or investment elections. Learn more here.

 

WEEK OF NOVEMBER 18

Your Ascensus account is ready

We’ll share more details about how to access your Ascensus account as we get closer to your plan migration date.

READYSAVETM mobile app

Once your retirement plan account moves to Ascensus, you’ll get secure, one-touch access to your account with READYSAVE. Wherever you are in your retirement journey or in your day, READYSAVE can help you stay on track toward your goals with personalized insights and guidance—anytime, anywhere. Offered in English and Spanish. Available for iOS and Android. Full details to access the app will be provided when the move is complete.

Financial guidance—your way

A well-rounded financial strategy includes saving for retirement—as well as managing debt, establishing an emergency fund, and budgeting for life events such as a new baby, college tuition, or buying a house. Financial Wellness from Financial Finesse, an award-winning program, gives you 100% confidential and unbiased guidance to help you build confidence in all aspects of your finances. When your plan moves to Ascensus, you’ll get:

  • Virtual financial coaching backed by research and Certified Financial Planner (CFP®) expertise
  • A personalized action plan and helpful tools to stay on track
  • Educational resources covering a range of financial topics and diverse perspectives

Here's what you need to know

Ascensus and Newport joined to form one company with a shared mission to help more people achieve a secure financial future.

On November 15, 2024, your company's retirement plan and your retirement account will move to the Ascensus recordkeeping platform. We look forward to supporting you as you continue to save for retirement.

Many of the experiences and features you value today will remain the same. For instance:

  • The username and password that you use to log into your account today will still work after your account moves to Ascensus.
  • The web experience you’re used to with Newport will also be very similar once your account moves to Ascensus. You’ll see additional enhancements to the experience over time, such as the incorporation of the Ascensus brand.

Your account information will transfer to Ascensus beginning on November 15, 2024. Your personal data will always be safe and secure. Once your retirement plan account has moved, we recommend you bookmark the new employee website address so you can easily access your account. As a reminder, the website username and password that you use today will still work.

On the new recordkeeping platform, all deferral and investment elections must be in whole percentages. If you currently have a fractional percentage or dollar amount for your deferral or investment elections, please log in to your employee website and update your elections to a whole percentage or dollar amount no later than 1:00 p.m. ET, November 12, 2024. Otherwise, elections will be updated on your behalf. Learn more here.

Yes. In November, as we prepare to securely move your account to Ascensus, there will be a short period of time during which you cannot request transactions. A timeline with full details will be shared well ahead of your plan’s move.

If you currently receive a single annual RMD in December, your distribution will be processed earlier than usual for the 2024 calendar year—on or about October 10, 2024. All future payments will occur in December.

If you are currently receiving installment payments (i.e., monthly, quarterly, or sometime other than in December), your distributions will continue as-is. In December, we will review your year-to-date distributions to determine whether your 2024 RMD has been met. If it has not, a distribution will be processed in December.

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